Privacy Policy

This is a translation provided for convenience. In the event of any discrepancy, the Slovenian version of this Privacy Policy shall prevail.

WEBSITE OWNER

TOPLIFTER d.o.o.
Šarhova ulica 19
2000 Maribor, Slovenia
Phone: +386 51 412 540
Email: info@toplifter.si
Website address: https://toplifter.si
The controller of personal data is TOPLIFTER d.o.o.

COLLECTION AND PROCESSING OF PERSONAL DATA

Our website uses a form into which personal data may be entered. The data entered into the form by the visitor is sent to the email address info@toplifter.si and is also stored in the website database. By entering their email address into the form, the user agrees that the company may send them content-related and promotional emails.
If you are a user of the services offered by the company, we also collect other personal data required for providing the services you have ordered or are using.
We are not responsible for the accuracy of data entered by users.

PURPOSE OF PROCESSING PERSONAL DATA

Personal data is collected and processed for the purpose of providing our services. We collect and process personal data on a legal basis, which depends on the purpose for which the data was obtained. We use it for the following purposes:

Legal basis in law for:

• concluding a contract with an individual for the smooth performance of ordered services and deliveries,
• communication related to any changes to orders,
• verification of credit card payments for accounting purposes,
• resolving disputes or complaints,
• communicating with customers in order to improve our services,
• statistical analysis,
• processing for the purpose of identification and the prevention of errors and fraud.

If you encounter any problems or have a question regarding the use of personal data, please contact us and we will be happy to help. We do not use your personal data for marketing, processing, profiling or advertising purposes. Your personal data is processed only by our employees, for the purpose of providing quality services. We must disclose certain personal data (e.g. to AJPES) due to legal requirements, or when requested to do so by officials. Third parties whom we consider partners (website maintenance providers) have access to stored data only in the manner described in this statement. In some cases, your data is accessed by carefully selected contractual partners (website maintenance providers), but only for the purpose of ensuring an effective online user experience.

The retention period depends on the category of the individual data. We keep data for as long as necessary to achieve the purpose for which it was collected or further processed, or until the expiry of the limitation periods for the fulfilment of obligations or the statutory retention period. Billing data and the related contact data may be kept for the purpose of fulfilling contractual obligations until the service has been paid in full, or at most until the expiry of the limitation periods relating to the individual claim, which may by law be between one and five years. Invoices are kept for a further 10 years after the end of the year to which they relate, in accordance with the law governing value added tax. After the retention period expires, the data is deleted and destroyed, unless the law provides otherwise for a particular type of data.

We will do everything we can to protect your data. Our system is regularly maintained and updated. We have also implemented certain security tools (e.g. a firewall) that allow us to monitor and track potential intrusion attempts. Although your security and ours is of fundamental importance, we cannot guarantee that a malicious leak of personal data will never occur. Should such an unfortunate event nevertheless happen, we will immediately notify the responsible persons. You have the right of access to your data, where you can review your personal data, the right to rectification and completion of personal data, the right to restriction of processing, the right to data portability, the right to object and the right to lodge a complaint. You have the right to erasure of personal data to the extent permitted by law. If we need the data to carry out the orders or services you have requested from us, we will not be able to delete it despite your request. You can exercise all rights by written request, signed and addressed to info@toplifter.si.

We reserve the right to change and update this Privacy Policy.

COOKIE POLICY

This cookie policy explains what cookies are and how we use them, the types of cookies we use (i.e. the data we collect through cookies), how this information is used, and how to control your cookie settings. For further information on how we use, store and protect your personal data, please see our privacy policy. You can change or withdraw your consent at any time via the cookie statement on our website. In our privacy policy you can read more about who we are, how you can contact us and how we process personal data.
Your consent applies to the domain toplifter.si

WHAT ARE COOKIES

Cookies are small text files used to store small pieces of information. They are stored on your device when the website is loaded in your browser. These cookies help us make the website function properly, keep it more secure, provide a better user experience, understand how the website performs, and analyse what works and where improvements are needed.

HOW DO WE USE COOKIES?

Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function properly and do not collect any of your personal data.
The third-party cookies used on our website are mainly intended for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and altogether providing a better and improved user experience and helping to speed up your future interactions with our website.

WHAT TYPES OF COOKIES DO WE USE?

Essential: Some cookies are essential for you to be able to experience the full functionality of our website. They allow us to maintain user sessions and prevent security threats. They do not collect or store any personal data.

Statistics: These cookies store data such as the number of website visitors, the number of unique visitors, which pages of the website were visited, the source of the visit, etc. This data helps us understand and analyse how well the website performs and where improvements are needed.

Marketing: Advertisements may be shown on our website. These cookies are used to personalise the advertisements we show you so that they are relevant to you. These cookies also help us track the effectiveness of these advertising campaigns.

The information stored in these cookies may also be used by independent advertising providers to display advertisements on other websites in your browser.

Functional: These are cookies that support certain non-essential functionalities of our website. These functionalities include embedding content such as videos or sharing website content on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences, such as language settings, so that you have a better and more efficient experience on future visits to the website.

COOKIE OVERVIEW

HOW CAN I CONTROL COOKIE SETTINGS?

If you decide to change your preferences later while browsing, you can click the cookie icon in the bottom left corner of the page. The consent notice will be displayed again, allowing you to change your preferences or withdraw your consent entirely.

In addition, different browsers offer different methods for blocking and deleting cookies used by websites. You can change your browser settings to block/delete cookies. To find out more about managing and deleting cookies, visit wikipedia.org or allaboutcookies.org.

CONTENT FROM EXTERNAL SERVICES

The website uses Google Maps to display the location of our premises. By using this map, you agree to Google’s terms.

ANALYTICS

The website uses Google Analytics. This helps us understand the behaviour of our visitors and thus adapt the content and technically improve the site.

DATA RETENTION

Data in cookies is kept for 30 days.

Data sent by the visitor via the form on the website is kept in the database for an indefinite period, i.e. until a request for the erasure of personal data is received. The user may request the erasure of their data at any time by sending a request to info@toplifter.si.