Warranty and claims

We stand behind the equipment we sell — with a warranty, our own service workshop and spare parts in stock.

Warranty

Every product carries the manufacturer’s warranty; its duration and terms are stated in the quote or on the invoice. The warranty covers material and manufacturing defects under normal use in accordance with the instructions.

Service and spare parts

We carry out regular and emergency service of hand and electric pallet trucks. Common spare parts, wheels and batteries are kept in stock, enabling fast repairs and minimal downtime.

Claims procedure

1. Report the issue by phone or email with the product details (model, SKU, purchase date).
2. Together we establish the nature of the fault; a service inspection can be arranged if needed.
3. Justified claims are resolved by repair or replacement of the part or product, in line with the warranty terms.

Service contact

Call +386 51 412 540 or write to us — we will help you quickly and professionally.